By outcome · CX analytics
Customer experience analytics that shows where the journey breaks and why
Customer experience lives across a dozen tools, and that is exactly the problem. The behavioral data sits in your analytics stack, the sentiment in your survey tool, the complaints in your help desk, and the journey map in a Figma file from last year. With the experience split across silos, no one can see where it actually breaks or how people feel when it does.
UserInsight brings customer experience analytics into one view. It maps the journey, flags the moments where users stall or drop, and overlays how they feel at each step using tickets, reviews and surveys, so behavior and emotion sit on the same map. You see the broken moment and its cost together. It runs on aggregate, consented data with no PII exposed, and every step traces back to the signals that explain it.
Unify · surface the why · traced to evidence
Sample product
Ready to analyze
has signals waiting across usage, tickets and reviews. Surface the insights to see why users churn and what to build next.
Surfacing insights
AnalyzingHeadline insight
← friction step · biggest drop-off
Live, interactive · aggregate sample data
Every insight traced to its source signals · aggregate & consented · no PII exposure
Traced to source evidence
No PII · GDPR-friendly
Why it works
What your team gets with cx analytics
One journey view
Behavior, sentiment and support all sit on a single map of the experience, instead of four tools telling four stories.
Find the broken moments
The steps where users stall, drop or grow frustrated are flagged with the feedback that explains them.
Emotion plus action
Each stage shows both what users did and how they felt, so a quiet drop and a loud one are easy to tell apart.
What it handles
Unified, analyzed and surfaced, automatically
UserInsight unifies your sources, reads behavior and voice together, and surfaces the churn reasons, feature requests, friction steps and themes, each traced to the signals behind it.
- Maps the end-to-end customer journey
- Flags the moments where experience breaks down
- Overlays sentiment from tickets, reviews and surveys
- Connects friction to its business cost
- Traces every journey insight to its sources
Top churn reason
Onboarding stalls before the first project
traced to 214 tickets + a 9% drop-off at onboarding step 3
Why UserInsight
One platform that fuses behavior and voice
Not an analytics tool that only shows the what, not a feedback repository that is blind to behavior. UserInsight joins both and surfaces the why, on aggregate consented data with no PII.
Unifies every source
Usage analytics, tickets, reviews, surveys and in-app feedback come together in one model, so behavior and voice finally live in the same place.
Surfaces the why
You do not write a query and wait. UserInsight tells you why churn moved and what to build next, ranked and quantified, the moment it changes.
Traced to evidence
Every insight links back to the specific tickets, reviews and events behind it, so you can click through and trust what you act on. No black box.
Good questions
Questions about cx analytics
Explore more
More ways teams find the why with UserInsight
Stop guessing. See why users churn and what to build next.
Unify your usage data, feedback, tickets, reviews and surveys, and UserInsight surfaces the why, automatically. Aggregate and consented, with no PII.
Unifies usage, feedback, tickets, reviews and surveys · traced to source · no PII