Voice of customer · Voice of customer
Voice of customer software that turns scattered feedback into clear, ranked action
Your customers are already telling you everything, just not in one place. The complaints live in Zendesk, the praise in G2, the wishlist in survey exports, and the quiet frustration in a Slack channel nobody reads on Fridays. Most voice of customer software collects all of it and then leaves you to read it, which means the signal drowns under volume.
UserInsight reads it for you and goes a step further. It unifies tickets, reviews, surveys and in-app feedback, groups them into themes, and then connects each theme to what those same users do in the product, so a loud complaint that costs you revenue is easy to tell from a loud complaint that does not. It runs on consented, aggregate data with no PII exposed, and every theme traces back to the verbatim quotes behind it.
Unify · surface the why · traced to evidence
Sample product
Ready to analyze
has signals waiting across usage, tickets and reviews. Surface the insights to see why users churn and what to build next.
Surfacing insights
AnalyzingHeadline insight
← friction step · biggest drop-off
Live, interactive · aggregate sample data
Every insight traced to its source signals · aggregate & consented · no PII exposure
Traced to source evidence
No PII · GDPR-friendly
Why it works
What your team gets with voice of customer
One feed for every voice
Tickets, reviews, surveys and in-app feedback land in a single themed view instead of six tabs nobody fully reads.
Voice meets behavior
Each theme is tied to product usage, so you can see whether the people complaining are your power users or about to churn.
Quotes you can cite
Every theme opens onto the real verbatim feedback behind it, ready to drop into a roadmap doc or a leadership review.
What it handles
Unified, analyzed and surfaced, automatically
UserInsight unifies your sources, reads behavior and voice together, and surfaces the churn reasons, feature requests, friction steps and themes, each traced to the signals behind it.
- Pulls Zendesk, Intercom, G2 and survey data into one place
- Auto-groups feedback into themes you can rank
- Connects each theme to real product behavior
- Surfaces which voices map to revenue and churn risk
- Backs every theme with quotable, sourced verbatims
Top churn reason
Onboarding stalls before the first project
traced to 214 tickets + a 9% drop-off at onboarding step 3
Why UserInsight
One platform that fuses behavior and voice
Not an analytics tool that only shows the what, not a feedback repository that is blind to behavior. UserInsight joins both and surfaces the why, on aggregate consented data with no PII.
Unifies every source
Usage analytics, tickets, reviews, surveys and in-app feedback come together in one model, so behavior and voice finally live in the same place.
Surfaces the why
You do not write a query and wait. UserInsight tells you why churn moved and what to build next, ranked and quantified, the moment it changes.
Traced to evidence
Every insight links back to the specific tickets, reviews and events behind it, so you can click through and trust what you act on. No black box.
Good questions
Questions about voice of customer
Explore more
More ways teams find the why with UserInsight
Stop guessing. See why users churn and what to build next.
Unify your usage data, feedback, tickets, reviews and surveys, and UserInsight surfaces the why, automatically. Aggregate and consented, with no PII.
Unifies usage, feedback, tickets, reviews and surveys · traced to source · no PII