UserInsight
How it works
Session replay Voice of customer Feedback software Sentiment analysis Behavior analytics Feedback management User research Churn analysis In-app surveys AI product analytics CX analytics Feedback analytics User feedback tool Review analysis Feature requests Ticket analysis AI feedback analysis AI user insights See all →
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Pricing Blog

One platform instead of a stack of point tools

User insights platform pricing for product, growth and CX

Replace usage analytics plus a feedback tool plus a survey tool with one unified insight layer that surfaces why users churn and what to build next. Every plan is paid. Prices in USD, billed annually.

Starter

Small product team validating

$199 /mo

Billed annually

  • Core unification of 3 to 4 sources
  • AI churn and feature-request surfacing
  • 1 product
  • Sentiment and theme tracking
  • Aggregate, consented, no PII
Most popular

Growth

Scaling PM and growth team

$599 /mo

Billed annually

  • All sources unified
  • Proactive auto-insights and alerts
  • Multiple products
  • Integrations and shared workspaces
  • Evidence trace on every insight

Scale

Cross-team PM, Growth and CX

$1,499 /mo

Billed annually

  • AI insight routing across teams
  • Cross-team workspaces
  • API, SSO and higher volume
  • Priority support
  • Everything in Growth

Enterprise

Large orgs and security review

Custom

For 500+ employees and procurement

  • Unlimited sources and volume
  • SAML and SCIM provisioning
  • Custom taxonomy
  • DPA and GDPR controls
  • Dedicated customer success manager

Prices in USD, billed annually. No free plan. The interactive demo is the free way to try it. Every CTA opens a quick signup so we can set up your workspace, not a checkout.

One insight layer, three teams

What each team gets from the same source of truth

Whichever plan you pick, product, growth and CX work from one neutral insight layer that fuses behavior and voice and surfaces the why automatically.

For Product

See what to build next, ranked by real demand and the segment asking, with the friction steps that block activation.

For Growth

Find the why behind retention and conversion drops, so experiments target the real cause, not a symptom.

For CX

Turn ticket and review volume into themes and sentiment trends, then route recurring issues to the teams who can fix them at the root.

See the full breakdown of what UserInsight surfaces in use cases.

On every plan

Unified sources, the proactive why, and evidence you can trust

No matter which plan you pick, UserInsight fuses your quant and qual signals into one model and surfaces the answers, each traced back to the evidence behind it.

Unify your sources

Usage analytics, in-app feedback, surveys, support tickets, reviews and session data joined into one model of behavior and voice.

The why comes to you

Churn reasons, feature requests and friction steps surface proactively, so you stop writing queries and waiting for answers.

Sentiment and themes

Recurring themes and sentiment tracked across every source, ranked and quantified instead of buried in raw text.

Evidence, not a black box

Every insight links back to the exact tickets, reviews and events behind it, on aggregate, consented data with no PII.

Unifies usage, feedback, tickets, reviews and surveys · traced to source evidence · aggregate and consented · no PII

Pricing questions

Quick answers before you pick a plan

No. Every plan is paid and sized for a working product team, which keeps onboarding and support focused on teams acting on real data. The interactive demo is the free way to try it, then you choose a plan to get started.
Starter unifies 3 to 4 sources for one product, surfaces churn reasons and feature requests, and tracks sentiment and themes. Growth, our most popular plan, unifies all your sources, sends proactive auto-insights and alerts, and traces evidence on every insight across multiple products. Scale adds AI insight routing, cross-team workspaces, API and SSO for product, growth and CX together. Enterprise covers unlimited volume, SAML and SCIM, a DPA and a dedicated CSM.
If you are a small product team validating a direction, start with Starter. If you are a scaling PM and growth team that wants the why to come to you automatically, Growth is the fit most teams pick. Scale is for cross-team setups where product, growth and CX work from one insight layer. Enterprise is for larger orgs with procurement, security review and custom taxonomy needs.
Yes. You can move up or down a plan as your product, your sources and your team grow, and the unified insight layer comes with you. Pricing is in USD and billed annually.
Yes. UserInsight operates on aggregate, consented data with no PII exposure and no raw session replay of individuals. Every insight is traced to the source evidence behind it, so it clears procurement and stays GDPR-friendly on every plan.
Read the full FAQ

Stop guessing why users churn. Let the insight come to you.

Get started and connect your sources, and UserInsight unifies your usage, feedback, tickets, reviews and surveys, then surfaces why users churn and what to build next. Aggregate and consented, with no PII.

Talk to us

USD · Billed annually · No free plan