Voice of customer · Review analysis

Review analysis software that turns scattered reviews into themes you can act on

Reviews are honest, public and plentiful, which is exactly why they are hard to use. They are spread across the App Store, Google Play, G2, Capterra and a dozen marketplaces, written in every register from a one-line rant to a careful essay, and reading them all is a job no one is assigned. So the five-star glow and the one-star fury both get noticed while the pattern in between goes unseen.

UserInsight is review analysis software that reads the whole corpus for you. It pulls reviews from every source, themes them, tracks how each theme moves over time and after releases, and ties them to behavior so a complaint in a review connects to the friction in the product. It runs on aggregate, consented data with no PII exposed, and every theme links back to the reviews that built it.

or see it on a sample product ↓

Unify · surface the why · traced to evidence

Insight Studio

Aggregate & consented · no PII

Sample product

Unified sources

Ready to analyze

has signals waiting across usage, tickets and reviews. Surface the insights to see why users churn and what to build next.

Usage spark Support ticket Review ★ Survey Session → one clear answer

Surfacing insights

Analyzing

Headline insight

Live, interactive · aggregate sample data

Every insight traced to its source signals · aggregate & consented · no PII exposure

USAGE FEEDBACK TICKETS REVIEWS SURVEYS

Traced to source evidence

No PII · GDPR-friendly

Why it works

What your team gets with review analysis

Every source, one feed

App stores, G2, Capterra and marketplace reviews land in a single themed view instead of a dozen open tabs.

Themes over time

You can watch a theme rise or fall after a release, so a code change and a rating swing finally line up.

Reviews meet behavior

A complaint in a review is connected to the friction in the product, so you know the issue is real and where to fix it.

What it handles

Unified, analyzed and surfaced, automatically

UserInsight unifies your sources, reads behavior and voice together, and surfaces the churn reasons, feature requests, friction steps and themes, each traced to the signals behind it.

Pulls reviews from app stores, G2 and marketplaces
Themes thousands of reviews automatically
Tracks how themes shift after releases
Connects review themes to product behavior
Links every theme to its source reviews

INSIGHT Surfaced

Top churn reason

Onboarding stalls before the first project

+12% churn frustrated

traced to 214 tickets + a 9% drop-off at onboarding step 3

1 Slack + Teams notifications 312

2 Bulk import from Asana 188

Usage + voice · unified Aggregate · no PII

Why UserInsight

One platform that fuses behavior and voice

Not an analytics tool that only shows the what, not a feedback repository that is blind to behavior. UserInsight joins both and surfaces the why, on aggregate consented data with no PII.

Unifies every source

Usage analytics, tickets, reviews, surveys and in-app feedback come together in one model, so behavior and voice finally live in the same place.

Surfaces the why

You do not write a query and wait. UserInsight tells you why churn moved and what to build next, ranked and quantified, the moment it changes.

Traced to evidence

Every insight links back to the specific tickets, reviews and events behind it, so you can click through and trust what you act on. No black box.

Good questions

Questions about review analysis

It is built to ingest the public review sources you care about, from the App Store and Google Play to G2, Capterra and marketplaces. Everything is themed in one place so you read the pattern across sources, not one site at a time.

Each theme links to its source reviews and ties to the behavior behind the issue, so you can verify it and route it to the right team. The analysis reads as evidence, and it runs on consented, aggregate data with no PII exposed.

Read every user insights question

Explore more

See every use case See pricing Back to the platform

Stop guessing. See why users churn and what to build next.

Unify your usage data, feedback, tickets, reviews and surveys, and UserInsight surfaces the why, automatically. Aggregate and consented, with no PII.

See pricing

Unifies usage, feedback, tickets, reviews and surveys · traced to source · no PII