Voice of customer · Sentiment analysis

Customer sentiment analysis that explains why the mood moved, not just that it did

A sentiment score on a dashboard is comforting until it drops. Then it tells you nothing useful. You know the number went from 71 to 64, but not which release soured people, which segment turned, or whether it is a real trend or a noisy week. A score without the cause is an alarm with no address attached.

UserInsight does customer sentiment analysis across every channel that carries feeling, then anchors each movement to a cause. When sentiment dips, it shows you the themes driving it, the segment most affected, and the behavior that lines up with the shift, so you can act on the reason rather than stare at the symptom. It runs on consented, aggregate data with no PII exposed, and every sentiment shift links back to the verbatims behind it.

or see it on a sample product ↓

Unify · surface the why · traced to evidence

Insight Studio

Aggregate & consented · no PII

Sample product

Unified sources

Ready to analyze

has signals waiting across usage, tickets and reviews. Surface the insights to see why users churn and what to build next.

Usage spark Support ticket Review ★ Survey Session → one clear answer

Surfacing insights

Analyzing

Headline insight

Live, interactive · aggregate sample data

Every insight traced to its source signals · aggregate & consented · no PII exposure

USAGE FEEDBACK TICKETS REVIEWS SURVEYS

Traced to source evidence

No PII · GDPR-friendly

Why it works

What your team gets with sentiment analysis

Feeling across channels

Sentiment is read from tickets, reviews and survey replies together, not from a single survey question in isolation.

Causes, not just curves

Each rise or dip is broken down into the themes and segments behind it, so you know exactly what to fix.

Aligned to behavior

Sentiment shifts are checked against what users actually do, separating a passing grumble from a real retention risk.

What it handles

Unified, analyzed and surfaced, automatically

UserInsight unifies your sources, reads behavior and voice together, and surfaces the churn reasons, feature requests, friction steps and themes, each traced to the signals behind it.

Tracks sentiment across tickets, reviews and surveys
Breaks each shift into its driving themes
Pinpoints which segment is turning and when
Correlates mood changes with product behavior
Links every movement to the source verbatims

INSIGHT Surfaced

Top churn reason

Onboarding stalls before the first project

+12% churn frustrated

traced to 214 tickets + a 9% drop-off at onboarding step 3

1 Slack + Teams notifications 312

2 Bulk import from Asana 188

Usage + voice · unified Aggregate · no PII

Why UserInsight

One platform that fuses behavior and voice

Not an analytics tool that only shows the what, not a feedback repository that is blind to behavior. UserInsight joins both and surfaces the why, on aggregate consented data with no PII.

Unifies every source

Usage analytics, tickets, reviews, surveys and in-app feedback come together in one model, so behavior and voice finally live in the same place.

Surfaces the why

You do not write a query and wait. UserInsight tells you why churn moved and what to build next, ranked and quantified, the moment it changes.

Traced to evidence

Every insight links back to the specific tickets, reviews and events behind it, so you can click through and trust what you act on. No black box.

Good questions

Questions about sentiment analysis

Rather than ask you to trust a single number, UserInsight shows the verbatims behind every sentiment reading so you can judge it yourself. Sentiment is a signal, not a verdict, and pairing it with behavior is what makes it reliable enough to act on.

Yes. You can slice sentiment by segment, plan, journey stage or release window and see which themes drive each one. That is how you turn a falling score into a specific, fixable cause.

Read every user insights question

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Stop guessing. See why users churn and what to build next.

Unify your usage data, feedback, tickets, reviews and surveys, and UserInsight surfaces the why, automatically. Aggregate and consented, with no PII.

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Unifies usage, feedback, tickets, reviews and surveys · traced to source · no PII