UserInsight

By outcome · AI user insights

AI user insights platform that joins what users do with what they say

User insight is split down the middle. Analytics tools like Amplitude, Mixpanel and Heap own what users do, while voice tools like Enterpret and Dovetail own what they say, and the two halves never meet. So you can see a drop-off without the reason, or a stack of complaints without knowing how much they cost, and the most important question, the why, falls into the gap between them.

UserInsight is the AI user insights platform that closes that gap. It unifies usage, feedback, surveys, tickets, reviews and session data, then proactively surfaces why users churn, what to build next, where they get stuck, and how sentiment is moving, with the quant and the qual finally on the same page. It runs on aggregate, consented data with no PII exposed, and every insight traces to the specific events and verbatims behind it, so it reads as evidence, not a black box.

Unify · surface the why · traced to evidence

Insight Studio
Aggregate & consented · no PII

Sample product

Ready to analyze

has signals waiting across usage, tickets and reviews. Surface the insights to see why users churn and what to build next.

Usage spark Support ticket Review ★ Survey Session → one clear answer

Surfacing insights

Analyzing

Headline insight

Live, interactive · aggregate sample data

Every insight traced to its source signals · aggregate & consented · no PII exposure

USAGE FEEDBACK TICKETS REVIEWS SURVEYS

Traced to source evidence

No PII · GDPR-friendly

Why it works

What your team gets with ai user insights

Quant plus qual

Behavior and the customer voice live in one platform, so what users do and why they do it finally sit together.

Proactive answers

The platform surfaces why users churn and what to build next on its own, instead of waiting for someone to ask.

Evidence, not a black box

Every insight links to the exact events, tickets and reviews behind it, so your team can verify before they act.

What it handles

Unified, analyzed and surfaced, automatically

UserInsight unifies your sources, reads behavior and voice together, and surfaces the churn reasons, feature requests, friction steps and themes, each traced to the signals behind it.

  • Unifies usage, feedback, surveys, tickets and reviews
  • Surfaces why users churn and what to build next
  • Joins behavior with the customer voice in one view
  • Serves product, growth and CX from the same source
  • Traces every insight to its source signals, with no PII
INSIGHT Surfaced

Top churn reason

Onboarding stalls before the first project

+12% churn frustrated

traced to 214 tickets + a 9% drop-off at onboarding step 3

1 Slack + Teams notifications 312
2 Bulk import from Asana 188
Usage + voice · unified Aggregate · no PII

Why UserInsight

One platform that fuses behavior and voice

Not an analytics tool that only shows the what, not a feedback repository that is blind to behavior. UserInsight joins both and surfaces the why, on aggregate consented data with no PII.

Unifies every source

Usage analytics, tickets, reviews, surveys and in-app feedback come together in one model, so behavior and voice finally live in the same place.

Surfaces the why

You do not write a query and wait. UserInsight tells you why churn moved and what to build next, ranked and quantified, the moment it changes.

Traced to evidence

Every insight links back to the specific tickets, reviews and events behind it, so you can click through and trust what you act on. No black box.

Good questions

Questions about ai user insights

Analytics tools tell you what users do and voice tools tell you what they say, but neither connects the two. UserInsight is the layer that joins them and surfaces the why automatically, so product, growth and CX work from one unified, evidence-backed source instead of stitching exports together.
All analysis runs on aggregate, consented data with no PII exposed, and every insight links back to the specific signals behind it. You get the full picture of why users behave as they do without putting individual customer data at risk.

Explore more

More ways teams find the why with UserInsight

Stop guessing. See why users churn and what to build next.

Unify your usage data, feedback, tickets, reviews and surveys, and UserInsight surfaces the why, automatically. Aggregate and consented, with no PII.

See pricing

Unifies usage, feedback, tickets, reviews and surveys · traced to source · no PII