Analytics & behavior · Session replay

Session replay that shows where users get stuck, without spying on individuals

Classic session replay hands you a pile of individual recordings and a stopwatch. You scrub through dozens of clips hoping to spot the rage click, then guess at why it happened. It is slow, it is voyeuristic, and it quietly captures things a privacy team would rather you never recorded.

UserInsight takes a different route. Instead of replaying one person at a time, it studies where friction clusters across thousands of sessions, then attaches the why by pulling in the tickets, reviews and survey replies tied to that same step. You see the stuck point and the reason behind it on aggregate, consented data with no PII exposed, and every finding links straight back to the signals that produced it.

or see it on a sample product ↓

Unify · surface the why · traced to evidence

Insight Studio

Aggregate & consented · no PII

Sample product

Unified sources

Ready to analyze

has signals waiting across usage, tickets and reviews. Surface the insights to see why users churn and what to build next.

Usage spark Support ticket Review ★ Survey Session → one clear answer

Surfacing insights

Analyzing

Headline insight

Live, interactive · aggregate sample data

Every insight traced to its source signals · aggregate & consented · no PII exposure

USAGE FEEDBACK TICKETS REVIEWS SURVEYS

Traced to source evidence

No PII · GDPR-friendly

Why it works

What your team gets with session replay

Friction across sessions

See the steps where users hesitate, loop or drop, measured across the whole base rather than one clip at a time.

The why, attached

Each stuck point arrives with the tickets, reviews and survey answers from people who hit it, so behavior and voice sit side by side.

Private by default

Aggregate and consented data only, no raw recordings of individuals and no PII, so security and legal can sign off without a fight.

What it handles

Unified, analyzed and surfaced, automatically

UserInsight unifies your sources, reads behavior and voice together, and surfaces the churn reasons, feature requests, friction steps and themes, each traced to the signals behind it.

Pinpoints the screens and steps where users stall
Joins behavior to the feedback from people who got stuck
Skips the manual scrubbing through endless clips
Keeps data aggregate and consented, with no PII exposed
Links every friction point back to its source signals

INSIGHT Surfaced

Top churn reason

Onboarding stalls before the first project

+12% churn frustrated

traced to 214 tickets + a 9% drop-off at onboarding step 3

1 Slack + Teams notifications 312

2 Bulk import from Asana 188

Usage + voice · unified Aggregate · no PII

Why UserInsight

One platform that fuses behavior and voice

Not an analytics tool that only shows the what, not a feedback repository that is blind to behavior. UserInsight joins both and surfaces the why, on aggregate consented data with no PII.

Unifies every source

Usage analytics, tickets, reviews, surveys and in-app feedback come together in one model, so behavior and voice finally live in the same place.

Surfaces the why

You do not write a query and wait. UserInsight tells you why churn moved and what to build next, ranked and quantified, the moment it changes.

Traced to evidence

Every insight links back to the specific tickets, reviews and events behind it, so you can click through and trust what you act on. No black box.

Good questions

Questions about session replay

No, and that is the point. UserInsight studies where friction shows up across many sessions and explains why, rather than recording and replaying single people. You get the insight a replay tool promises without the privacy exposure of watching individuals.

Every friction signal links to the exact events, tickets and survey replies behind it, so you can read the evidence yourself. Nothing is a black box, and your team can verify a finding in a click before acting on it.

Read every user insights question

Explore more

See every use case See pricing Back to the platform

Stop guessing. See why users churn and what to build next.

Unify your usage data, feedback, tickets, reviews and surveys, and UserInsight surfaces the why, automatically. Aggregate and consented, with no PII.

See pricing

Unifies usage, feedback, tickets, reviews and surveys · traced to source · no PII