UserInsight

By outcome · Feature requests

Feature request management that tells you what to build next, weighted by who is asking

Feature requests arrive from everywhere, which is why they so easily mislead. The same idea shows up as ten tickets, three reviews and a sales note, and it gets counted once or ten times depending on who is looking. Worse, a request from a churning trial user weighs the same as one from your largest account, so the roadmap can drift toward whoever is simply most vocal.

UserInsight makes feature request management honest. It captures requests from every channel, merges the duplicates into one theme, and ranks each by how often it appears and by the value and behavior of the people asking. You see what to build next on evidence, not volume alone, and tools like Productboard and Canny can plug into the same picture. It runs on aggregate, consented data with no PII exposed, and every request traces to its source.

Unify · surface the why · traced to evidence

Insight Studio
Aggregate & consented · no PII

Sample product

Ready to analyze

has signals waiting across usage, tickets and reviews. Surface the insights to see why users churn and what to build next.

Usage spark Support ticket Review ★ Survey Session → one clear answer

Surfacing insights

Analyzing

Headline insight

Live, interactive · aggregate sample data

Every insight traced to its source signals · aggregate & consented · no PII exposure

USAGE FEEDBACK TICKETS REVIEWS SURVEYS

Traced to source evidence

No PII · GDPR-friendly

Why it works

What your team gets with feature requests

Deduped to themes

The same request across tickets, reviews and notes collapses into one theme, so demand is counted once and accurately.

Weighted by who asks

Each request is ranked by the value and behavior of the people behind it, not just by raw count.

Build on evidence

You prioritize on a defensible signal, so the roadmap reflects what moves the business rather than who shouts loudest.

What it handles

Unified, analyzed and surfaced, automatically

UserInsight unifies your sources, reads behavior and voice together, and surfaces the churn reasons, feature requests, friction steps and themes, each traced to the signals behind it.

  • Captures requests from every channel automatically
  • Merges duplicates into single themes
  • Ranks by user value and behavior, not just volume
  • Surfaces demand you would otherwise miss
  • Traces every request to its source signals
INSIGHT Surfaced

Top churn reason

Onboarding stalls before the first project

+12% churn frustrated

traced to 214 tickets + a 9% drop-off at onboarding step 3

1 Slack + Teams notifications 312
2 Bulk import from Asana 188
Usage + voice · unified Aggregate · no PII

Why UserInsight

One platform that fuses behavior and voice

Not an analytics tool that only shows the what, not a feedback repository that is blind to behavior. UserInsight joins both and surfaces the why, on aggregate consented data with no PII.

Unifies every source

Usage analytics, tickets, reviews, surveys and in-app feedback come together in one model, so behavior and voice finally live in the same place.

Surfaces the why

You do not write a query and wait. UserInsight tells you why churn moved and what to build next, ranked and quantified, the moment it changes.

Traced to evidence

Every insight links back to the specific tickets, reviews and events behind it, so you can click through and trust what you act on. No black box.

Good questions

Questions about feature requests

By weighting each request by who is asking and what they do, not just by how many times it appears. A request from high-value, engaged accounts ranks differently from one driven by a single vocal user, so the roadmap follows real demand.
Yes. Those tools are great for managing and sharing the roadmap, and UserInsight can feed them ranked, evidence-backed demand. Everything runs on consented, aggregate data with no PII exposed, and each request links to its source.

Explore more

More ways teams find the why with UserInsight

Stop guessing. See why users churn and what to build next.

Unify your usage data, feedback, tickets, reviews and surveys, and UserInsight surfaces the why, automatically. Aggregate and consented, with no PII.

See pricing

Unifies usage, feedback, tickets, reviews and surveys · traced to source · no PII