Feature request management that tells you what to build next, weighted by who is asking

Weight each request by three things, not one. Volume tells you how many people asked, requester value tells you whether the people asking are worth keeping, and behavior tells you whether they are engaged or already leaving. A request backed by ten churning trials is a weaker signal than one from three accounts expanding their seats, even though the raw count says the opposite.

The practical blocker is that these signals usually live in different tools: votes in one place, account value in the CRM, behavior in analytics. UserInsight joins them, so each request carries a defensible weight instead of a raw tally, and you can explain the roadmap on evidence.

Stop relying on a single intake form, because most requests never make it there. Customers report the same need as a support ticket, a one-star review, a survey comment and an offhand remark to a sales rep, and each channel captures a different slice of your users. A dedicated portal hears mainly from your most engaged accounts; the quiet majority who churn instead of complaining are invisible to it.

The more complete approach is to mine the channels customers already use. UserInsight reads requests out of tickets, reviews and surveys automatically, so demand from users who would never fill out a form still reaches the roadmap, each request linked back to the exact source it came from.