Feedback & research · User research
User research platform that turns your existing data into continuous insight
Traditional user research is a project: scope a study, recruit participants, run sessions, transcribe, tag and synthesize, then ship a deck weeks later that is already aging. Repositories like Dovetail help you store and code the interviews, but the work is still slow, sample sizes are small, and the rest of the company is making decisions long before the readout lands.
UserInsight is a user research platform built for continuous insight. It treats the tickets, reviews, surveys and behavior you already collect as an always-on research panel, themes it automatically, and surfaces what users need without a fresh study every time. You still run deep interviews when they matter, but the day-to-day questions get answered immediately, on aggregate and consented data with no PII exposed, and every insight traces to the evidence behind it.
Unify · surface the why · traced to evidence
Sample product
Ready to analyze
has signals waiting across usage, tickets and reviews. Surface the insights to see why users churn and what to build next.
Surfacing insights
AnalyzingHeadline insight
← friction step · biggest drop-off
Live, interactive · aggregate sample data
Every insight traced to its source signals · aggregate & consented · no PII exposure
Traced to source evidence
No PII · GDPR-friendly
Why it works
What your team gets with user research
Always-on panel
Your existing tickets, reviews and surveys act as a continuous source of insight, so you are never starting research from zero.
Synthesis without the slog
Themes and patterns emerge automatically instead of requiring weeks of manual tagging and affinity mapping.
Quant plus qual
Findings are paired with behavior, so a research insight comes with the numbers that show how widely it applies.
What it handles
Unified, analyzed and surfaced, automatically
UserInsight unifies your sources, reads behavior and voice together, and surfaces the churn reasons, feature requests, friction steps and themes, each traced to the signals behind it.
- Mines tickets, reviews and surveys for live insight
- Auto-synthesizes themes without manual tagging
- Quantifies how many users each finding affects
- Complements deep interviews instead of replacing them
- Keeps every finding traceable to its evidence
Top churn reason
Onboarding stalls before the first project
traced to 214 tickets + a 9% drop-off at onboarding step 3
Why UserInsight
One platform that fuses behavior and voice
Not an analytics tool that only shows the what, not a feedback repository that is blind to behavior. UserInsight joins both and surfaces the why, on aggregate consented data with no PII.
Unifies every source
Usage analytics, tickets, reviews, surveys and in-app feedback come together in one model, so behavior and voice finally live in the same place.
Surfaces the why
You do not write a query and wait. UserInsight tells you why churn moved and what to build next, ranked and quantified, the moment it changes.
Traced to evidence
Every insight links back to the specific tickets, reviews and events behind it, so you can click through and trust what you act on. No black box.
Good questions
Questions about user research
Explore more
More ways teams find the why with UserInsight
Stop guessing. See why users churn and what to build next.
Unify your usage data, feedback, tickets, reviews and surveys, and UserInsight surfaces the why, automatically. Aggregate and consented, with no PII.
Unifies usage, feedback, tickets, reviews and surveys · traced to source · no PII