Every capability, in one place
Customer insights platform that fuses behavior and voice
Sample product
Ready to analyze
has signals waiting across usage, tickets and reviews. Surface the insights to see why users churn and what to build next.
Surfacing insights
AnalyzingHeadline insight
← friction step · biggest drop-off
Live, interactive · aggregate sample data
Every insight traced to its source signals · aggregate & consented · no PII exposure
UserInsight is the customer insights platform that unifies usage analytics, in-app feedback, surveys, support tickets, reviews and session data, then AI surfaces why users churn, what to build next and where they get stuck. Here is every capability, on aggregate consented data with no PII.
Unifies your
Traced to source evidence
No PII · GDPR-friendly
Every capability
One platform that unifies the signals and surfaces the why
Most analytics tools stop at a chart, and most feedback tools stop at a quote. UserInsight joins behavior and voice into one model, then AI surfaces the answers your product, growth and CX teams act on, each traced back to its evidence.
Unified data layer
Usage analytics, support tickets, reviews, surveys, in-app feedback and session data all land in one model. UserInsight fuses quant behavior with qual voice so you see what users did and why in the same view. No more stitching exports across a stack of point tools.
Proactive AI insights
You do not write a query and wait. UserInsight surfaces why churn moved and what to build next on its own, then alerts you when something shifts. The answer comes to you, ranked and quantified, instead of sitting buried in a dashboard you forgot to open.
Churn root-cause
See the top reasons users churn, ranked by impact, each with a sentiment read and an evidence line. UserInsight ties the retention drop to the actual tickets, reviews and events behind it, so you fix the real driver instead of guessing at price or a feature.
Feature-request intelligence
Every feature request across tickets, reviews and surveys is clustered and ranked by demand and the segment asking. You see what to build next, who wants it and how loudly, so the roadmap reflects real pull rather than the last loud customer call.
Funnel and friction detection
UserInsight pinpoints the exact funnel steps where users stall, then explains the friction with the feedback and behavior tied to that moment. Activation, onboarding and conversion drop-offs surface with the reason attached, not just a red bar on a chart.
Sentiment and theme tracking
Recurring themes across every source are tracked and trended over time, with sentiment moving up or down. You catch a rising complaint before it becomes a churn wave, and you watch a fix land as the negative theme fades week over week.
Evidence trace
Every insight links to the exact tickets, reviews, surveys and events behind it. Click through and read the raw signals that produced the finding. UserInsight is not a black box, so you can trust what you take to the roadmap meeting and defend it with receipts.
Privacy by design
UserInsight runs on aggregate, consented data with no PII and no raw session replay of individuals. It is GDPR-friendly by design, which is exactly why it clears procurement faster than session-replay tools while still giving you the why.
Cross-team workspaces
One source of truth that product, growth and CX all trust. Shared workspaces, saved views and AI insight routing send the right finding to the team who can act on it, so three teams stop arguing from three conflicting dashboards.
UserInsight operates on aggregate, consented data. Every insight links back to the signals behind it.
Churn root-cause
See why users churn, ranked by impact and backed by evidence
Analytics tells you retention dropped. UserInsight joins that drop to the reason behind it, drawn from the tickets, reviews and events that explain it, then ranks the reasons so you fix the one that matters most.
- Ranks churn reasons by impact, not by how loud a single customer was
- Reads sentiment and recurring themes across tickets, reviews and surveys
- Ties each reason to the exact behavior and feedback behind it
- Alerts you when a churn driver shifts, so you act before the cohort is gone
Onboarding stalls before first project
traced to 214 tickets + 9% step-3 drop-off
No Slack alerts for key events
traced to 138 reviews + 312 survey asks
Pricing felt steep at renewal
traced to 61 tickets + 4 NPS verbatims
312
Want Slack alerts
198
Want SSO
147
Want API access
Feature-request intelligence
Build what users actually want, ranked by demand and segment
UserInsight clusters every feature request scattered across tickets, reviews and surveys, then ranks them by how many users asked and which segment they sit in. The roadmap reflects real pull, not the last loud call.
- Clusters duplicate asks into one ranked request, not a flood of tickets
- Weights demand by the segment asking, so enterprise pull is visible
- Links each request to the customers and verbatims behind it
- Tracks the request after you ship it to confirm the theme actually fades
Integrations
Connects the tools your teams already use
UserInsight sits on top of your existing stack. Link the analytics, support, survey and review tools where your user data already lives, and we unify the signals into one insight layer. No rip and replace.
Product analytics
Amplitude, Mixpanel, PostHog and your warehouse for the behavioral signal.
Support and tickets
Zendesk, Intercom and Help Scout, so every ticket becomes a tracked theme.
Surveys and reviews
Typeform, Delighted and review feeds like G2, so qual voice joins the model.
In-app feedback
Widget and session feedback streams, unified with everything else.
Brand names belong to their owners and are listed only to show the categories UserInsight unifies.
One insight layer, three teams
What each team gets from the same source of truth
Product, growth and CX stop arguing from separate dashboards. UserInsight gives all three one neutral layer they trust, then routes the right finding to the team who can act on it.
Stop guessing the roadmap. See what to build next, ranked by real demand and the segment asking, with the friction steps that block activation. Take an evidenced finding to the meeting instead of a hunch.
Find the why behind retention and conversion drops. Connect funnel behavior to the reasons, so experiments target the real cause, not a symptom, and you can watch the theme fade as a fix lands.
Turn ticket and review volume into themes and sentiment trends, then route the recurring issues to the teams who can fix them at the root. Catch a rising complaint before it becomes a churn wave.
Keep exploring
Put the customer insights platform to work
Churn analysis software
See why users churn, ranked by impact and traced to the tickets, reviews and events behind it.
Learn moreVoice of customer software
Unify tickets, reviews and surveys into themes and sentiment you can act on.
Learn moreAI product analytics
Get the why behind your funnels without writing a single query.
Learn moreCustomer feedback software
Centralize in-app feedback, tickets and reviews into one ranked, evidenced view.
Learn moreUser behavior analytics
Pinpoint where users get stuck and pair the friction with the feedback behind it.
Learn moreSupport ticket analysis
Turn ticket volume into recurring themes routed to the team who can fix the root cause.
Learn moreThe customer insights platform that tells you why
Unify your usage data, feedback, tickets, reviews and surveys, and UserInsight surfaces why users churn and what to build next. Aggregate and consented, with no PII.
Unifies usage, feedback, tickets, reviews and surveys · every insight traced to source · no PII