Kapiche pricing and Kapiche cost per year for the Bronze, Silver, Gold and Custom plans

Archived copies of the pricing page from December 2025, March 2026, May 2026 and July 2026 all show Bronze at $1,060 a month with exactly the limits it has today: 50,000 rows, 10 fields, 2 creator seats and 5 explorer seats. The live page on 15 October 2026 shows Bronze starting from $2,000 a month.

Same plan, same limits, a new floor. On an annual view the entry bill moved from $12,720 to $24,000, an increase of $11,280 a year or about 89 percent. Most review sites and AI answers still quote the old figure or say Kapiche publishes no price at all, so a buyer who budgets from them will be short.

If you received a Bronze quote earlier in 2026, keep that email. It is the strongest negotiating document you have.

In 2021 the pricing page had no numbers. It was a request pricing form that asked how many users you needed, from 1 to more than 10.

By November 2022 Kapiche printed a Business plan starting at $2,650 a month, with 1 creator, 3 explorers, 100,000 rows and 10 columns per project, next to a custom Enterprise plan. The page offered a free trial. By March 2024 the same $2,650 Business plan said billed annually and its limits had grown to 500,000 rows and 40 columns.

In March 2025 a Starter plan appeared at $1,060 a month billed annually, with 1 creator, no explorers, 200,000 rows and 20 columns. By December 2025 the page had been redesigned into Bronze, Silver, Gold and Custom, with Bronze at $1,060. In October 2026 Bronze moved to $2,000.

One pattern stands out. In 2025 both printed plans priced row capacity at exactly the same rate: $12,720 a year for 200,000 rows and $31,800 for 500,000 rows both work out to $63.60 a year per 1,000 rows. Bronze today works out to $480 a year per 1,000 rows of project capacity, about 7.5 times more, although it includes far more seats than Starter did.

A row is one record in a project, so one survey response, one support ticket or one review. The cap is per project rather than per month, which means it is a storage ceiling for one analysis, not a monthly allowance.

Work it through with real volume. A support team closing 4,000 tickets a month fills a 50,000 row project in about a year. A quarterly NPS survey with 5,000 responses fills it in two and a half years. If you want two years of ticket history in one project for trend analysis, you are already above Bronze and into a Silver quote.

Seats work the same way. Bronze gives 7 named seats, 2 creators and 5 explorers. At $24,000 a year that is about $3,430 per named seat. Viewers who only read shared dashboards are unlimited, which is useful for executives who just want the monthly readout.

The comparison table on the pricing page lists eight additional services that sit outside the plans: additional integrations, extra creator seats, extra explorer seats, transcription services, agent QA, data hosting locality, an export API, and a custom DPA or MSA.

Two of these catch buyers. Transcription matters if you want to analyze call recordings rather than text, because the audio has to become text first. The export API matters if you want Kapiche themes in your warehouse or BI tool rather than only in Kapiche dashboards.

None of the add-ons has a published price. Ask for each one as a separate line on the quote so you can drop it at renewal.

Kapiche sits in the same price band as the other AI feedback analytics vendors that publish anything at all. Thematic Foundation is $25,000 a year for up to 25,000 comments and 3 datasets, read from Thematic's pricing page on 13 October 2026. Unwrap says pricing starts at $24,000 a year, priced on monthly feedback volume and integrations, never per seat. Chattermill prints nothing, and the two contracts on record are $50,000 and $107,000 a year.

So at the entry level Kapiche Bronze at $24,000 is now level with Thematic and Unwrap, where until July it was about half their price. The real difference is the meter. Kapiche counts rows per project and named seats, Thematic counts comments, Unwrap counts monthly volume. If your team is large but your volume is small, Unwrap's no-seat model is likely cheaper. If your volume is large but only two people do the analysis, Kapiche's seat-light Bronze is easier to fit.

Bring your numbers. Count rows by source for the last twelve months and the number of people who will build analyses versus those who only read them. That separates creator seats, which are expensive, from viewer seats, which are free.

Ask for the July price. The Bronze limits did not change when the price did, and a buyer evaluating since spring has a reasonable case for the earlier figure.

Ask whether the price is billed annually and in which currency. The page dropped its billed annually line and shows a bare dollar sign. Get both in writing.

Price Silver at the same time as Bronze. If your data will pass 50,000 rows in the first year, the Silver quote is the real one, and seeing both tells you what growth costs.

If your feedback lives mostly in Zendesk or Intercom and your team is a few people rather than a CX department, a $24,000 entry point may be more than the job needs.

UserInsight reads support tickets, chats, survey answers and reviews, groups them into themes with the number of customers behind each, and links every theme to the original conversations. It connects to Zendesk and Intercom directly and takes other sources as a CSV. It is sold on published plans you can buy without a call: Starter at $1,434 a year billed annually, Growth $4,314, Scale $10,794 and Enterprise $17,988, metered on AI analyses a month rather than seats.

Paste a sample of your own feedback into the tool at the top of this page to see the themes it returns before you book any demo.