Fullstory vs Quantum Metric vs Contentsquare pricing: Quantum Metric pricing, Quantum Metric vs Fullstory and Glassbox vs Contentsquare on cost

Quantum Metric does not publish a price, and unlike Fullstory it has no free plan. Its pricing page describes enterprise plans built around three value drivers: the number of digital properties you monitor, your annual session volume, and the level of customer success you want. Implementation, account setup, PII remediation and hands-on training are included in every agreement.

On contract value, Vendr lists an average Quantum Metric contract of $278,579 a year, with the top of its range at about $385,000. Read that figure carefully. Vendr says it is based on 2 completed deals from 2 purchasers, which is far too few to call typical. What it does tell you is the scale Quantum Metric sells at: its own pricing FAQ says it works with enterprises deploying across a variety of platforms and teams.

Two details on the Quantum Metric pricing page are worth taking into a negotiation. First, it will build a package without its Felix AI features if your governance team is not ready, which is a lever to take cost out of year one. Second, it states that it will not stop collecting data or make it unavailable just because you went over your session limit. Some AI features are consumption limited, so ask which ones.

Contentsquare is the only one of the three with published prices, and it publishes two very different kinds.

The self-serve Growth plan, which is also where Hotjar pricing now leads, starts at $49 a month for 7,000 sessions and climbs through fifteen published steps to $739 a month for 200,000 sessions. Above 240,000 sessions, and on the Pro plan from 1 million sessions, pricing is by quote. There is a free plan with 200,000 sessions and 10,000 replays a month in one project.

The enterprise rate is on AWS Marketplace, in a listing sold by Contentsquare itself: $170,000 for a 12-month contract covering up to 12 million page views. The listing does not say whether the 12 million is a monthly or a whole-term figure, so confirm it before you compare it against a session-based quote.

Vendr's median Contentsquare contract is $20,000 a year, ranging from $14,711 to $91,369. That median sits far closer to the self-serve ladder than to the AWS rate, which suggests most Contentsquare buyers in that dataset are mid-market.

The AWS listing offers 12, 24 and 36 month terms, and the prices behind them are $170,000, $340,000 and $510,000. That is exactly two and three times the one-year price. There is no multi-year discount on the published rate at all.

That matters because the standard advice for enterprise software, including Vendr's own guidance on Contentsquare, is that two and three year terms bring 15 to 30% lower effective annual pricing. On the public listing they do not. If a rep offers a multi-year discount, it is coming from a private offer, which means it is negotiable, and you should get the one-year and three-year quotes side by side before you commit to the longer term.

On paper the two products overlap heavily: session replay, heatmaps, journey analysis, struggle detection and AI summaries of sessions. The price gap comes from who they are built for.

Quantum Metric sells to large enterprises in retail, financial services, travel, telco and healthcare, prices on annual sessions across every property, and bundles implementation and consultation into the contract. Fullstory sells from a free plan upward and prices on monthly sessions, with a median buyer paying under $30,000.

If you are a US retailer or bank running several apps and sites with millions of sessions, you will likely get quotes from both and they may be closer than the medians suggest. If you are a SaaS company or a mid-size ecommerce brand, Quantum Metric is rarely the right budget line, and Fullstory, Contentsquare Growth or a cheaper replay tool will cover the job.

Glassbox publishes its rates on AWS Marketplace too: Basic $50,000 a year for up to 50,000 sessions a month and 10 users, Standard $75,000 for up to 100,000 sessions and 15 users, and Enterprise from $100,000 for web and mobile together. Its Vendr median is $218,809 a year.

At 100,000 sessions a month, Glassbox Standard is $75,000 a year. Contentsquare Growth at the same volume lists at $409 a month, which is $4,908 a year. Those are not the same product. Glassbox is built for regulated industries that need tagless capture, on-premises deployment options and record keeping of what a customer saw, which is why banks and insurers pay for it. If you do not have that requirement, the gap is hard to justify.

Each vendor meters something different. Fullstory and Quantum Metric price on sessions, Quantum Metric adds digital properties. Contentsquare self-serve prices on sessions with a separate replay cap, while its AWS contract prices on page views. Glassbox prices on sessions, with seat users and channel coverage as tier boundaries.

Before you put quotes side by side, pull three numbers from your own analytics: monthly sessions, pages per session, and how many sites and apps you want covered. Then ask each vendor to state the price per 1,000 sessions at your volume, the overage rule in writing, and the price at renewal. Vendors rarely volunteer the renewal number, and it is where most of the money is.

All four platforms tell you where users struggle. None of them reads the support ticket, the survey answer or the app review where the customer explains why. A replay shows someone abandoning checkout at the shipping step. The reason, a delivery date they did not like or a promo code that failed, usually sits in a ticket written the same afternoon.

UserInsight reads your support tickets, surveys and reviews next to product usage and ranks the issues driving churn and lost conversions. Some teams run it before they commit six figures to a replay contract, to find out which journeys are worth watching. You can try it on your own feedback from the tool at the top of this page.