Delighted alternative: AskNicely vs Retently vs CustomerGauge vs Qualtrics pricing for former Delighted customers

Retently is the only one of the four with a full published price. On its ecommerce plans, Basic is $99 a month for 2,500 surveys, 10 campaigns and 3 seats, and Pro is $299 a month for 20,000 surveys, 10 campaigns and 10 seats. Paying yearly saves 10%. An Enterprise plan with Salesforce integration and custom limits is sold by quote and is yearly only. There is a 14-day trial without a card, and monthly plans carry no yearly commitment.

B2B plans sit on a separate tab of the same pricing page. Retently says it will move you to the equivalent plan in the other category if your business does not fit the one you picked, so an ecommerce price is a fair starting point for most teams.

For a former Delighted customer, two details matter more than the headline price. Every plan lists free data migration, and Pro adds a data migration concierge. If you exported your Delighted responses to CSV before June 30, that is the cheapest way to keep your trend line.

This is the detail that changes the math. Retently defines a survey credit as one email survey sent, or one in-app, link or Intercom survey opened. It does not count responses. So 2,500 credits is 2,500 invitations, not 2,500 answers.

At a 15% response rate, which is the figure AskNicely quotes as its own average, 2,500 sends returns about 375 responses a month. Pro at 20,000 sends returns about 3,000. Delighted, like AskNicely, metered responses. If you size a Retently plan off your old Delighted response count, you will buy a plan several times too small.

When credits run out, Retently does not bill an overage. Email and in-app surveys queue and resume when the credits reset the next month, while link and Intercom surveys become unavailable to customers until then. You can buy a one-time credit add-on if you cannot wait.

AskNicely publishes no price. Its pricing page lists three plans, Learn, Grow and Transform, all with unlimited users, starting from 500 responses. The pricing FAQ adds the facts that shape a budget: response overages are billed, single sign-on is an add-on at $1,500 a year, and a named customer success manager only comes with plans above $9,600 a year. The page states an average response rate of 15%.

Vendr's data puts the median AskNicely contract at $8,935 a year across 33 deals, with a range of $6,531 to $17,338. That places the typical buyer just under the $9,600 line, which means the median AskNicely customer does not get a named CSM. If onboarding help matters to you after losing Delighted, that threshold is worth raising early.

AskNicely is built for multi-location service businesses such as home services, healthcare clinics and fitness chains, where the survey result goes straight to a frontline employee for coaching. If that is your model, it is the closest fit on this list.

CustomerGauge publishes one number: plans start at $24,000 a year. Every plan includes unlimited surveys, unlimited users and unlimited integrations, and the pricing page says there are no meters, no usage tiers and no per-seat charges. Pricing is set by the size of your account base and the modules you activate.

New customers usually start with a pilot of 60 to 90 days on a defined set of accounts. The pricing FAQ is clear that pilots are not free, although they are priced below a full contract.

CustomerGauge is a B2B product. It ties NPS to account revenue, flags at-risk accounts in Salesforce and tracks referrals. For a company that used Delighted to survey a few hundred business accounts, it is the strongest functional upgrade on this list, and at more than four times the median Delighted contract, it is also a new budget conversation.

Qualtrics is where Delighted sends you, and it does not publish a price. Its customer experience products are sold on committed usage, with rates blended by product and SKU, and unlimited users. Vendr's dataset is the largest of any tool here: a median Qualtrics contract of $30,000 a year across 321 purchases, a range of $7,000 to $139,920, and buyers saving 11% on average against the first quote.

Set against the $5,388 median Delighted contract, that is roughly six times the spend. Some former Delighted customers were offered migration pricing, so ask for it by name if you are talking to Qualtrics. Whatever the first offer, the useful question is what you would lose by moving to a tool sized for your program instead. For a single NPS survey program, the answer is usually very little.

Match the replacement to how you used Delighted, not to the longest feature list.

If you ran email or post-purchase NPS for an online store, Retently is the direct swap: published price, Shopify and ecommerce integrations, free migration.

If you are a multi-location service business and the score goes to branch managers and staff, AskNicely is built for exactly that, and the contract data says most customers pay under $10,000 a year.

If you are B2B and your NPS program exists to protect renewals, CustomerGauge ties scores to account revenue, and its flat price stops the program from shrinking to save credits.

If you are running CX across contact center, digital, email and social at enterprise scale, Qualtrics is the tool built for it, and the budget should be planned that way from the start.

Every tool on this page collects a score and the comment beside it. None of them reads that comment next to the support tickets, app reviews and product usage from the same customer. So a detractor who says the app keeps logging them out is a number on an NPS chart, while the ten tickets about the same bug sit in your help desk.

UserInsight reads survey responses, support tickets and reviews alongside product usage and ranks the issues driving churn by how many customers they affect. Teams use it on top of whichever survey tool they pick, and it can analyze a Delighted CSV export on its own. You can try it on your own feedback from the tool at the top of this page.