Delighted Pricing Before the Shutdown and What a Replacement Costs

Delighted pricing, read from dated copies of its own pricing page, ran from $19 a month on Starter (50 responses) to $249 a month on Premium (500 responses), with a Free plan of 25 responses. Delighted is no longer sold: delighted.com now redirects to a Qualtrics page that says the product is "no longer available." If you are budgeting a replacement, the old price list is the baseline to beat.

How much did Delighted cost?

Delighted charged by responses per month and by user seats, with four paid plans. The table is the last version of the pricing page we could read, a copy from January 2026 that was still unchanged in an April and June 2026 copy, with the yearly cost and cost per response worked out.

Above 500 responses a month the page said to contact sales for custom pricing. Every plan carried unlimited surveys and unlimited CX projects, so the response count and the seat count were the only meters. Salesforce, Segment and HubSpot integrations were reserved for Premium.

Did Delighted raise its prices?

Yes, by roughly 11 to 12 percent on every paid plan. A copy of the page from January 2025 shows Starter at $17, Growth at $35, Advanced at $134 and Premium at $224 a month, with a note that plans were billed yearly and monthly billing cost 10 percent more. By January 2026 the same four plans read $19, $39, $149 and $249, and the billing note was gone from the page. The response limits did not change. A buyer who paid $2,688 a year for Premium in early 2025 was looking at $2,988 a year, $300 more for the same 500 responses.

We cannot tell from the page whether the 2026 figures are yearly or monthly-billed prices. They land almost exactly on the 2025 yearly prices plus 10 percent, which is one plausible reading. Treat the 2026 column as the headline price the vendor displayed, not as a confirmed yearly rate.

Does Delighted still exist?

No. Visit delighted.com/pricing today and you are redirected to qualtrics.com/delighted, a page titled "Delighted is Now Qualtrics." It says Delighted "is no longer available" and points visitors to a Qualtrics demo request instead. Qualtrics acquired Delighted in 2021, so the shutdown is a consolidation into the parent product. We could not find a published self-serve price for the Qualtrics replacement, which is the practical problem for a team that was paying $228 to $2,988 a year.

Is Delighted expensive?

No, not at the volumes its plans covered. At $0.38 to $0.60 a response, Delighted was among the cheaper ways to run a recurring NPS or CSAT survey, and a small team could run it for $228 a year. It got expensive only past 500 responses a month, where the page stopped printing prices, and in the comparison with its own history: the same Premium plan rose from $2,688 to $2,988 a year. Cost per response also rose with the plan, from $0.38 on Starter to $0.60 on Advanced, so moving up bought seats and integrations, not cheaper responses.

The seat count contradicts itself

The pricing page lists two different user limits for the same plans. The plan cards say Starter has 2 users, Growth 3, Advanced 5 and Premium 10. The feature comparison table lower on the same page says 1, 5, 10 and 20. Both versions appear in the January 2025 and January 2026 copies. If you are comparing Delighted's old limits with a replacement, use the lower number to be safe, and treat any claim about team size as unverified.

What does a Delighted replacement cost?

It depends on whether you wanted a cheap survey tool or a full customer experience program. Delighted sat at the cheap end, so most replacements cost more:

• Retently starts around $99 a month, about five times the Delighted Starter price, for NPS and CSAT surveys with a similar scope.
• AskNicely is a quote-only product, with a median signed contract near $9,000 a year in procurement data.
• Qualtrics, the official successor, is sold through sales conversations, and its contracts start far above anything on Delighted's price list.

The side-by-side numbers, with sources, are in our Delighted alternative pricing comparison, and the single-vendor breakdown for the closest sales-led option is AskNicely pricing. For the enterprise end, see Qualtrics pricing.

What Delighted collected and what it did not read

Delighted asked one rating question and a follow-up, then showed an NPS or CSAT trend. Its AI features grouped open-text answers into trends, but it never read your support tickets, app store reviews or interview notes. A team that moves to another survey tool inherits the same blind spot: scores go up and down, and the reasons sit in Zendesk and Intercom, in different words.

That is the job UserInsight does. Import your exported Delighted responses as CSV, connect your helpdesk, add reviews and interview notes, and UserInsight groups everything into themes with the number of customers behind each one, so you see which complaint is growing and which sits near churn. Plans are published and self-serve: Starter is $1,434 a year billed annually, Growth $4,314, Scale $10,794 and Enterprise $17,988, metered on AI analyses a month rather than seats or responses. Paste a sample of your own feedback into the tool at the top of this page to see the themes it returns.

How to pick a replacement without repeating the mistake

Start with response volume: take your last twelve months of Delighted responses and divide by twelve, because every replacement meters on something different. Then ask each vendor in writing for the yearly cost at that volume with your seat count, and whether the price is locked for a year. Delighted's own history shows a list price can move 11 percent in twelve months. Keeping dated copies of a vendor's pricing page, the way tracking competitor pricing pages tools do, is how you prove a change happened instead of arguing from memory.

The short version

Delighted cost $19, $39, $149 and $249 a month for 50, 100, 250 and 500 responses, rose about 11 percent in a year, and is no longer sold. The replacement you choose will cost more, so measure your response volume first and get a written yearly quote at that number.