Scale · $1,499 a month, billed annually

See why users leave, this afternoon

Bring your event export and what users write to you. UserInsight puts them side by side and tells you what drives churn and what to build next, with the evidence counted.

What Scale includes

• Up to 50 products, every source you export unified: usage events, in-app feedback, support tickets, reviews, NPS and surveys (CSV or paste)
• Usage: active users, users who went quiet, and the events that separate those who stayed from those who left
• AI churn reasons and feature requests, each counted from the texts that support it, with short quotes
• Sentiment and theme tracking: every report compared with the previous one
• Evidence trace: up to 20 supporting quotes kept behind every insight
• Aggregate and consented: user ids hashed, emails, phone numbers, handles and links removed on import
• Proactive auto-insights: reports rebuild themselves weekly and email you when a churn reason or theme moves
• Shared workspace: up to 50 teammates, each with their own private link
• AI insight routing: every insight routed to Product, Growth or CX, and mailed to that team
• Reports API: pull every finished report as JSON with a workspace token
• Email support, invoices and renewal from Billing

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